Agreed scope
The contract states which environments and tasks Driftverk is responsible for, what the customer is responsible for and how changes are requested.
Service terms
Clear terms before production.
Every hosting environment has different requirements. Scope, responsibility, price and service levels are agreed before the service starts.
Service level and support
Availability, response times, on-call coverage and maintenance windows follow the service description and SLA approved by the customer.
Subprocessors and data
Data centres, cloud providers and other technical subprocessors are documented before signing. The customer receives information about data location, termination and export.